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Audi Genuine Accessories Service
1. General Information

We, Audi UK  (“we”, “us” or “our”) alone as a data controller or, concerning the use of Adobe Analytics, as joint controller with AUDI AG, Auto-Union-Straße 1, 85057 Ingolstadt, Germany (“Audi”) “, process your personal data, notably by way of Cookies and similar technologies (as defined below) when you are using this website.

Your personal data may also be processed by third parties through their own Cookies and similar technologies. For more information regarding such third parties, please see the Section “Third Party Cookie” below.

The Cookie Policy explains which Cookies and similar technologies we use on our website for what purposes and the options you have for managing your preferences.

On our website, we use technologies that make it easier to use our website, make our website more user-friendly and provide various features (please see Sections 3 and 4 for further details). Examples of such technologies include cookies, pixels and scripts (referred to as “Cookies”).

Cookies are small data files that are stored on your device and that contain data such as for instance personalised page settings (e.g. language, screen resolution) and login information. This data file is generated by the web server you have connected to via your web browser and then sent to you.

Please find more information on how we process your personal data, including personal data collected through Cookies, how you can execute your data protection rights and the contact details of our data protection officer in our Privacy Policy.

 

2. Managing Cookies

In principle, it is possible to use our website without Cookies, but the use without Cookies may alter the functioning or availability of the website. However, if you wish to make full use of our website features, you should accept Cookies that enable you to use certain features or make it more convenient for you to do so.

Most web browsers are set to allow all Cookies by default. In addition to your rights as a data subject, you can prevent the use of Cookies at any time with effect for the future by changing your browser settings so that no Cookies or only certain Cookies are allowed or so that you are notified as soon as Cookies are sent. This may mean that you cannot use all the features of our website in full.

Please bear in mind that your choices only ever affect the browser you used when you made such choices. If you use different browsers or end devices, you may need to exercise your choice regarding Cookies again. Under certain circumstances after updates, or if you delete the Cookies from your browser, the settings can be reset to the basic configuration and we may ask you to exercise your choice regarding Cookies again upon your next visit to our website.

The following links will assist you in managing your Cookies browser settings, or you can use the ‘Help’ option in your internet browser for more details:

There are also software products that can manage Cookies for you. You can also find further information about Cookies and how to manage Cookies on help pages on the Internet such as https://www.allaboutcookies.org/.

If you change / set your browser settings or use certain software products that block Cookies we will respect these browser settings and not send the Cookies disabled in your browser settings or via such software products. If you allow Cookies in your browser settings, we will present a Cookie Banner on our website which allows you to manage your Cookie settings, e.g. to activate certain Cookies. Cookies will only be placed if you provide your consent to the relevant Cookie category. Please note that Essential Cookies (see Section 3 below) do not require your consent and will always be placed if you allow Cookies in your browser settings.

You can withdraw your consent and change the Cookie categories selected by you at any time. Please refer to the “Cookie Settings” in the footer of the website.

 

3. What Cookies do we use?

We generally use Cookies belonging to the following categories:

Category

Description

Essential Cookies

These Cookies are essential for the functioning of the website. Without these Cookies, services such as the vehicle configurator would not work.

Functional Cookies

These Cookies enable a website to store data that has already been entered (e.g. usernames, configurations, language settings), and to offer the user enhanced, more personalised features.

Performance Cookies

These Cookies are used to make our website more user-friendly and therefore to improve the user experience by analysing the behavior of the website users. They collect information on the use of our website, the number of visits, average dwelling time, pages accessed. Performance Cookies help us e.g. to identify the most popular elements of our online offering and to develop the website further on the basis of your needs. We also use performance Cookies in connection with user tracking (see Section 4 for detailed information).

 
     a. Storage period

Cookies may also save files for a longer period or temporarily on your device.

Permanent Cookies store a file on your end device for a particular period until the Cookie’s expiry date (or until you delete it). They store e.g. language settings so that you don’t have to configure them repeatedly for our website.

Session Cookies temporarily store a session ID while you are active on our website. This prevents you from having to login again if you change pages, for instance. Session Cookies are deleted when you log out, or lose their validity as soon as your session has expired.

 

      b. First / Third Party Cookies

          (1)        First Party Cookie

A First Party Cookie is referred to as a Cookie implemented by us as a controller (which shall have the same meaning as a responsible party in other jurisdictions) or our processors (which shall have the same meaning as an operator in other jurisdictions). 

          (2)        Third Party Cookie

A Third Party Cookie is a Cookie that is set on the webpage you are visiting by a third party other than Audi UK, for example by a services provider. 

 

     c. Cookies used on this website

Below you will find a summary of the Cookies we use on our website, which is intended to inform you of the purpose and nature of the relevant Cookies as well as how long they are stored for. While we allow third parties to access the site to install these Cookies on users' devices, we do not retain control over the time these Third Party Cookies will be stored in your devices. 

          (1)        Essential Cookies

Name of the Cookie

Name of the application

First Party Cookie / Third Party Cookie

Purpose of the Cookie

Type of Cookie and expiry date

(Session Cookie or Permanent Cookie)

Storage period for data collected via Cookies

JSESSIONID

Audi-shop.com

1st

Identification of the user's session.

Session

Expires after session ends

route

Audi-shop.com

1st

Session Affinity in the Kubernetes cluster, prevents the user from switching pods in the Kubernetes cluster during an active session.

Session

Expires after session ends

i.u.v2

Audi-shop.com

1st

Recognising the user at the end of a session to enable the shopping basket and assignment to customer segments across individual sessions.

permanent

2 years

accesstoken

Audi-shop.com

1st

Securing communication between shop frontend and backend.

permanent

10 minutes

AUDI_ENSIGHTEN_PRIVACY_Do_Not_Track

Ensighten

1st

Ensighten Privacy cookie that tells whether a user uses the browser setting “do not track”. A value of "0" means Do Not Track is activated whereas a value of "1" mean it is not.

 

permanent

1 year

AUDI_ENSIGHTEN_PRIVACY_Functional

Ensighten

1st

Ensighten Privacy cookie that tells whether or not a user interacts on the consent modal.

permanent

1 year

AUDI_ENSIGHTEN_PRIVACY_MODAL_VIEWED

Ensighten

1st

Ensighten Privacy cookie that tells whether the modal was visible to the user.

permanent

1 year

AUDI_ENSIGHTEN_PRIVACY_Performance

Ensighten

1st

Ensighten Privacy cookie that tells whether a user is opted-in or out of the Performance category. A value of "1" means a user is opted in to Performance. A value of "0" means a user is opted out of the Performance category.

permanent

1 year

AUDI_ENSIGHTEN_PRIVACY_MODAL_LOADED

Ensighten

1st

Ensighten Privacy cookie that tells whether the modal was visible to the user.

permanent

1 year

audi_ENSIGHTEN_ALLOWED_URLS

Ensighten

1st

Ensighten Privacy cookie, which contains a list of whitelistings (services) with name and domains that the user has individually given their consent to.

permanent

1 year

audi_ENSIGHTEN_BLOCKED_URLS

Ensighten

1st

Ensighten Privacy cookie, which contains a list of whitelistings (services) with name and domains that the user has individually declined.

permanent

1 year

 

 

 

 

 

 

 

 

(2)        Performance Cookies

Name of the Cookie

Name of the application

First Party Cookie / Third Party Cookie

Purpose of the Cookie

Type of Cookie and expiry date

(Session Cookie or Permanent Cookie)

Storage period for data collected via Cookies

AMCVS_097B467352782F130A490D45%40AdobeOrg

 

Adobe Analytics

1st Party Cookie

The cookie stores an indicator (always "1") that the session has been initialized.

Session

2 years

AMCV_097B467352782F130A490D45%40AdobeOrg

Adobe Analytics

1st Party Cookie

Unique Browser ID used by Experience Cloud Solutions.

2 years

2 years

s_cc

Adobe Analytics

1st Party Cookie

This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "true").

Session

2 years

s_ecid

Adobe Analytics

3rd Party Cookie

Adobe Experience Cloud uses cookies to store a unique Browser ID that is used across Experience Cloud Solutions.

2 years

2 years

s_fid

Adobe Analytics

1st Party Cookie

Fallback unique Browser ID.

2 years

2 years

s_sq

Adobe Analytics

1st Party Cookie

This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user.

Session

2 years

s_vi

Adobe Analytics

1st Party Cookie

This cookie is used to determine a unique Browser ("unique visitor"). This cookie is used if a user visited an Audi site prior to implementing the Experience Cloud ID service. 

2 years

2 years

_ens_lc

Adobe Analytics

1st Party Cookie

This cookie stores information about navigation behavior.

30 minutes

2 years

_ens_prev

Adobe Analytics

1st Party Cookie

This cookie stores information about navigation behavior.

Session

2 years

_ens_vn

Adobe Analytics

1st Party Cookie

This cookie stores information about the visit count.

 

1 year

2 years

_ens_sid

Adobe Analytics

1st Party Cookie

This cookie contains the ID of the current session.

 

 

30 minutes

2 years

_ens_perf

Adobe Analytics

1st Party Cookie

This cookie contains information about the loading speed of the page.

30 minutes

2 years

 

  1. Third Party Services

    1. Ensighten Privacy Manager
      1. General information

We use Ensighten Privacy Manager to help us manage the Cookies used on the website. Ensighten Privacy Manager uses Cookies to store information on whether or not and if so, for which categories of Cookies users have declared their consent to. In this regard the following data is processed:

  • IP-address
  • User agent
  • URL
  • Referrer URL
  • Time stamp
  • List of Server Calls
  • Privacy Cookies
  • Privacy Events

 

           ii) Purpose and legal basis of processing

The processing of personal data of the user with the help of Ensighten Privacy Manager enables us to store information on the user's declared consent. This helps us to provide additional content to users and to avoid setting cookies where a user has not given their consent. If we did not collect this information, we would not be able to ensure that our Cookies and website works correctly and some features of the website may not be available to you. The legal basis for such processing of personal data is our legitimate interest according to Art. 6(1)(f) UK GDPR.

 

Depending on your country of residence, different or additional provisions may apply in addition to the GDPR. Section 5 “Local law provisions” of this Cookie Policy provides an overview of applicable local law.

 

The Ensighten Privacy Manager is provided by our service provider Tagman Ltd., 2 Riding House Street, London W1W 7FA, United Kingdom, which acts as our data processor.

 

                   iii) Storage period

The data stored by Ensighten Privacy Manager will be deleted if the data is no longer needed for our above mentioned purposes. This is the case after three years.

 

                   iv) Right to object

You have the right to object to the processing of personal data in the context of Ensighten Privacy Manager. Further information on your rights as a data subject can be found in our privacy policy.

 

Depending on your country of residence, different or additional rights may apply. Further information can be found in Section 6 “Specific additional data subject rights” of this Cookie policy.



          b) Adobe Analytics
                    i) General information

We use the analysis tool Adobe Analytics on our website. Adobe Analytics is provided by Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Adobe Analytics uses Cookies to record and systematically evaluate the interactions of our website users. In this regard the following data will be processed:

  • IP-address of the user (anonymised before being saved to database)
  • Unique User ID assigned to the browser
  • The user's click behavior on the Website
  • The subpages the user accessed
  • Browser type, URL, screen resolution
  • Time stamp

The last octet of the IP-adress is obfuscated for processing steps (e.g. Geolocalisation) and finally the anonymised IP-adress is saved. The anonymized IP-address cannot be assigned to a user’s device.

 

                    ii) Purpose and legal basis of processing

The processing of personal data of the user with the help of Adobe Analytics enables Audi UK and AUDI AG to analyse the browsing behavior of our users. By evaluating the acquired data we are able to compile information about the use of the individual components of our website. This helps to constantly improve this website and its usability. You can still access this website if we do not have this information, but some features may not be available. In this regard, AUDI AG is a joint controller with us as the operator of the UK website. Please see Section 10 for more information regarding joint controllership.

 

The legal basis for such processing of personal data is your consent according to Art. 6(1)(a) UK GDPR. The consent given by you applies to both AUDI AG and Audi UK.

  

                    iii) Storage period

The data stored by Adobe Analytics will be anoymized as soon as you withdraw your consent. The data will be delted when it is no longer needed for our above-mentioned purposes. This is the case after 24 months.

 

                    iv) Withdrawal of consent

You have the ability to prevent Adobe Analytics from collecting your information when you visit our website. You can do this either by changing your browser settings to  enable “Do Not Track” or by withdrawing your consent to the placement of Cookies in our Cookie Settings. For exercising your right to erasure, you need to provide us with your Experience Cloud ID (“ECID”). In order to retrieve the ECID, please open the page for which you want to find out the ECID directly by entering the URL (https://audi-shop.com/gb/en) in the address bar of your browser. After that, add the parameter ”?getid=ecid” (e.g. https://audi-shop.com/gb/en.html/?getid=ecid) at the end of the URL in the address bar and press Enter. A pop-up with your ECID will appear.

 

 

5. Categories of recipients

The personal data collected and processed through use of third party services shall be made available to the third party service providers’ engineers, employees and consultants. Please see Section 4 above for information regarding the recipients of your personal data which is obtained by use of the third party services included in this Section 4. General information regarding other recipients of your personal data can be found in our privacy policy: Privacy Policy. Adequate security and confidentiality measures are being ensured at all stages.

 

6. Cross-border transfer of personal data

Your personal data may be stored outside your country of residence and, as such, your personal data will be accessible to law enforcement and/or regulatory authorities according to the applicable laws of such jurisdictions. Where required by law, we will obtain your prior express consent for such transfer of your personal data outside your country of residence.

Further information regarding the cross-border transfer of your personal data can be found in our privacy policy.

 

7. Information regarding the joint controllership between Audi and Audi UK

For the purposes of the services “Adobe Analytics”, we and AUDI AG jointly determine the means and purposes for each processing activity and therefore are joint controllers within the meaning of Art. 4(7), 26 of the UK GDPR and the EU GDPR.

     a. Processing activities for which the parties qualify as joint controllers

We and AUDI AG jointly process your personal data in the context of the services “Adobe Analytics”. Detailed descriptions and further information regarding each service and the associated processing activities can be found in Section 4 b. of the Cookie Policy.

 

     b. Joint controller agreement (Art. 26(1)(2, 3), (2)(1) GDPR)

We and AUDI AG have entered into joint controllership agreements according to which we and AUDI AG are each responsible for compliance with specific obligations under the UK GDPR and EU GDPR, as follows. This includes in particular responding to requests for exercising data subjects’ rights under UK GDPR and EU GDPR and compliance with information obligations stipulated by Art. 13, 14.

 

 

Audi

Audi UK

Art. 13, 14 GDPR
(Information obligations regarding the processing activities)

x

x

Art. 15-21 GDPR
(Exercising data subjects’ rights)

x

x

Art. 32 GDPR
(Technical and organisational security measures)

x

x

Art. 33, 34 GDPR

(Notification obligations in cases of personal data breaches)

x

 

     c. Consequences for data subjects

We and Audi provide the data subjects with any information referred to in Articles 13, 14 GDPR in a concise, transparent, intelligible, and easily accessible form, using clear and plain language, free of charge. For this purpose, both parties provide each other with the necessary information from their operating range.

Data subjects may exercise their rights against both us and Audi. We and Audi provide each other with any information necessary to respond to the data subject’s request.

 

     d. Distribution of responsibilities for different services

We and Audi each are responsible for different tasks and processing activities within the framework of the joint controllership as follows:

 

Adobe Analytics

In the context of “Adobe Analytics”, Audi is responsible for:

  • the technical integration of "Adobe Analytics" into the online platforms provided by Audi,
  • the configuration and administration of "Adobe Analytics",
  • data evaluation, i.e. the creation of reports based on user behavior data collected by means of "Adobe Analytics", and
  • Responding to requests for data subjects' rights

 

Audi UK is responsible for:

  • the decision whether Adobe Analytics is used and may be used,
  • the establishment of a legal basis compliant with the respective applicable Data Protection Laws i.e. the request for the consent of the end user for the use of "Adobe Analytics",
  • data evaluation, i.e. the creation of reports based on user behavior data collected by means of "Adobe Analytics", and
  • Responding to requests for data subjects' rights

 

  1. Contact us

If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Team at dataprotection@vwg.co.uk.

Audi’s Data Protection Officer is your contact person for all issues relating to data protection and is available to help you exercise your rights. Please address your submissions to: AUDI AG, Data Protection Officer, 85045 Ingolstadt, Germany, datenschutz@audi.de.

 

 

Products shown are subject to availability. We make no guarantee that the products shown will be in stock and available at all or any Audi Centres. Please contact your selected Audi Centre to confirm availability before you visit (using the 'Make an enquiry' button). Products are not available to purchase on this site and you will need to visit your local Audi Centre to make your purchase. If you decide to purchase a product, then the agreement for the purchase will be between you and the applicable Audi Centre. We (Volkswagen Group United Kingdom Limited) do not enter into these agreements and, as we are not a party to them, do not have any obligations under them. Products shown may not be compatible with your specific Audi vehicle and/or may require the purchase of other options or accessories. Prices displayed are the recommended retail price (RRP). The actual price payable by you will be determined by the applicable Audi Centre and, therefore, is subject to change. Additional costs may be incurred due to e.g. installation of the product (all products with fitting requirements could be affected by additional costs). Always speak to the Audi Centre to confirm the most up to date availability, price and any restrictions on compatibility, before placing your order.